Delete your HiveWatcher account or data
This page is for users of the HiveWatcher app (Google Play: com.beesensing.hivewatcher) and the HiveWatcher platform on hivewatcher.com, both made by BeeSensing (Voorburg, the Netherlands).
HiveWatcher accounts are created by the HiveWatcher administrator of your company, not in the app. You can ask us to delete your account, or only some of your data, at any time.
How to ask for deletion
- Send an e-mail to info@beesensing.com with the subject Delete my HiveWatcher account.
- Send it from the e-mail address you use to sign in to HiveWatcher, so we can check that the account is yours.
- Say whether you want your whole account deleted, or only certain data.
- We confirm by e-mail and delete the data within 30 days. We let your company's HiveWatcher administrator know that your account has been removed.
What we delete
- Your name and e-mail address.
- Your user ID and your password (stored only as a secure hash).
- Your sign-in sessions, your language setting and other preferences linked to your account.
- The link between your account and the actions you took in HiveWatcher, such as opening or closing hive exits.
What we keep
- Measurements from the nodes in your company's greenhouse (counts, temperature, humidity, light and so on). They belong to your company's HiveWatcher subscription, not to your personal account, and are not personal data.
- The ServerNodes, nodes and places your company has set up, because other users of your company still use them.
- If your company has a contract with BeeSensing: invoices and contract details, which Dutch law requires us to keep for 7 years.
Data on your phone
The HiveWatcher app keeps your language, ServerNodes, site keys, places and sign-in on your phone. You delete all of that yourself by signing out and removing the app.
More information
Our privacy policy explains what data the website and the app use: www.beesensing.com/en/privacy. Questions: info@beesensing.com.